Warranty Statement



To file a warranty claim you must be logged into the Iron & Oak Dealer Portal and be an authorized Iron & Oak Dealer. Only authorized Iron & Oak Dealers have access to the Dealer Portal. Please find your nearest Iron & Oak Service Center for warranty claims.

 

Click here to view the warranty statement in a printable PDF version

Print Version

The Iron & Oak product you just purchased is built with the finest material and craftsmanship. Use this product properly and enjoy the benefits from its high performance. By purchasing a Iron & Oak product, you show a desire for quality and durability. Like all mechanical equipment this unit requires a due amount of care. Treat this unit like the high quality piece of machinery it is. Neglect and improper handling may impair its performance.


Thoroughly read the instructions and understand the operation before using your product. Always contact Iron & Oak Product Support at 1-800-817-1005 prior to having any service or warranty work performed, as some services performed by parties other than Iron & Oak approved service centers may void this warranty. This limited warranty is in lieu of any other warranty expressed or implied, written or oral and Iron & Oak assumes no other responsibility or liability outside that expressed within this limited warranty.



Limited Warranty for Log Splitter Models:

BHPCLS1513GC

BH2W2015GX
BHH2013GX
BHH3013GX
BHH3013GXF

BHH4013GX30
BHVH2213GX
BHVH2213GXF
BHVH2613GX
BHVH2613GXD

BHVH2616GX
BHVH2616GXT
BHVH3414GX

BHVH3715GX

TMH13HYD



Consumer Warranty Period Commercial Warranty Period
Weldments
2 years from date of purchase by user 2 year from date of purchase by user
Cylinders, Valves, Pumps
2 years from date of purchase by user 1 year from date of purchase by user
Wear Parts
  In addition to the normal warranty, Iron & Oak shall warrant some normal wear items from defects in material or workmanship for a period of 30 days from the date of purchase by user. Normal wear items covered under this warranty are limited to: pins, grease zerks, keepers, wheel bearing, wires, hoses, springs, cables, couplers, filters, tires, and switches. Routine maintenance items such as lubricants, clutch adjustments, tune ups are not covered under warranty.
Engines
  The engine warranty is covered under the terms and conditions as outlined by the engine manufactures warranty contained herein and is the sole responsibility of the engine manufacturer. Normal engine maintenance such as spark plugs, oil changes, air filters, adjustments, fuel system cleaning and obstruction due to build up is not covered by this Iron & Oak limited warranty.


“Consumer use” means personal residential household use by a consumer. “Commercial use” means all other uses, including, but not limited to, use for commercial, income producing or rental purposes or when purchased by a business.


This limited warranty applies to the original purchaser of the equipment (verification of purchase, in the form of a receipt, is the responsibility of the buyer), is non-transferable, and covers parts and labor. Parts will be replaced or repaired at no charge, except when the equipment has failed due to lack of proper maintenance. If a part is no longer available, the part may be replaced with a similar part of equal function. Any misuse, abuse, alteration or improper installation or operations will void warranty. Determining whether a part is to be replaced or repaired is the sole decision of Iron & Oak. Iron & Oak will not provide for replacement of complete products due to defective parts. Any costs incurred due to replacement or repair of items outside of a Iron & Oak approved facility is the responsibility of the buyer and not covered under warranty. Transportation costs to and from service center and/or service calls are the responsibility of the customer.


This limited warranty specifically excludes the following; failure of parts due to damage caused by accident, fire, flood, windstorm, acts of God, applications not approved by Iron & Oak in writing, corrosion caused by chemicals, use of replacement parts which do not conform to manufacturer’s specifications, damage related to rodent and/or insect infestation and damage caused by vandalism. Additional exclusions: loss of running time, inconvenience, loss of income, or loss of use, including any implied warranty of merchantability of fitness for a specific use. Also, outdoor power equipment needs periodic parts and service to perform well, and this limited warranty does not cover instances when normal use has exhausted the life of a component or the engine.


This limited warranty does not cover any personal injury or damage to surrounding property caused by failure of any part, misuse or inability to use the product. Alteration of the product, including safety features, shall void this limited warranty.


Repair or replacement of parts does not extend the warranty period. This limited warranty gives you specific legal rights. You may also have other rights that vary by state.


Please have model number, item number and serial number on hand prior to making a warranty claim or inquiry.




For products purchased on or after February 1, 2015














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20 Ton
Fast Cycle

22 Ton

26 Ton

26 Ton
Duro-Glide

26 Ton
Torsion Axle

37 Ton

Cylinder 3.5" X 24" clevis type, 1.75" rod 4" X 24" clevis type, 1.75" rod 4.5" X 24" clevis type, 2.00" rod 4.5" X 24" clevis type, 2.00" rod 4.5" X 24" clevis type, 2.00" rod 24" L x 5" Dia.
Valve 3 Position with Auto Return 3 Position with Auto Return 3 Position with Auto Return 3 Position with Auto Return 3 Position with Auto Return 3 Position with Auto Return
Pump 16 GPM HI-LO 2 Stage 11 GPM HI-LO 2 Stage 16 GPM HI-LO 2 Stage 16 GPM HI-LO 2 Stage 16 GPM HI-LO 2 Stage 16 GPM Barnes 2-Stage
Hydraulic System 9.5 Gallons System Total 9.5 Gallons System Total 9.5 Gallons System Total 9.5 Gallons System Total 9.5 Gallons System Total 12 Gallons System Total
Engine Options 270cc Honda GX 160cc Honda GX 270cc Honda GX 270cc Honda GX 270cc Honda GX 270cc Honda GX
Beam 6" heavy-duty formed steel 6" heavy-duty formed steel 6" heavy-duty formed steel Formed steel with 1/2" x 6" top plate,
close tolerance cold roll steel
6" heavy-duty formed steel 6" reinforced I-Beam
Tires 4.80 X 8.00 Highway Rated 4.80 X 8.00 Highway Rated 4.80 X 8.00 Highway Rated 4.80 X 8.00 Highway Rated 4.80 X 8.00 Highway Rated 4.80 X 12 Highway Rated
Log Opening 25” 25” 25” 25” 25” 24”
Cycle Time Appox. 8 Seconds Complete Cycle Appox. 12 Seconds Complete Cycle Appox. 12 Seconds Complete Cycle Appox. 12 Seconds Complete Cycle Appox. 12 Seconds Complete Cycle Appox. 14 Seconds Complete Cycle
Splitting Force Appox. 20 tons Appox. 22 tons Appox. 26 tons Appox. 26 tons Appox. 26 tons Appox. 37 tons
 
 

15 Ton

20 Ton

20 Ton
Fast Cycle

20 Ton
Two Way

30 Ton

30 Ton
Commercial

Cylinder 3.5" X 18" X 1.5" Rod 4" X 24" X 1.75" Rod 4" X 24" X 1.75" Rod 4" X 25" 5" X 24" X 2" Rod 5" X 24" clevis type
Valve 3 Position with Auto Return 3 Position with Auto Return 3 Position 3 Position with Auto Return
Pump 11 GPM 2 Stage 11 GPM HI-LO 2 Stage 16 GPM HI-LO 2 Stage 11 GPM Barnes 2 Stage 16 GPM HI-LO 2 Stage
Hydraulic System 2.25 Gallons System Total 9.5 Gallons System Total 9.5 Gallons System Total 12 Gallons System Total 9.5 Gallons System Total 15 Gallons System Total
Engine Options 160cc Honda GCV 160cc Honda GX 270cc Honda GX 160cc Honda GX 270cc Honda GX 390cc Honda GX
Beam 6" heavy-duty reinforced steel 6" heavy-duty formed steel 6" heavy-duty formed steel 5.5" heavy-duty formed steel 6" heavy-duty formed steel 8" H-Beam Steel
Tires 4.80 X 12.00 Highway Rated 4.80 X 12.00 Highway Rated 4.80 X 8.00 Highway Rated 4.80 X 12.00 Highway Rated 4.80 X 12.00 Highway Rated
Log Opening 19" 24.5" 25" 25" 24.5" 25"
Cycle Time Appox. 8 Seconds Complete Cycle Appox. 12 Seconds Complete Cycle Appox. 8 Seconds Complete Cycle Appox. 7 Seconds Complete Cycle Appox. 16 Seconds Complete Cycle Appox. 12 Seconds Complete Cycle
Splitting Force Appox. 15 tons Appox. 20 tons Appox. 20 tons Appox. 20 tons Appox. 30 tons Appox. 30 tons